Email Compliance Policy
Last Updated: January 13, 2025
Our Commitment to Email Compliance
At UNMUTEDCO and its family of brands, we are committed to maintaining the highest standards of email compliance and data protection. This policy outlines our practices for handling both transactional and marketing emails across all our services and platforms.
Overview of Our Email Practices
We send two primary types of emails:
- Transactional emails related to your service, account, or purchases
- Marketing communications about our products, services, and promotions
Global Compliance Framework
UNMUTEDCO adheres to major international email regulations, including:
CAN-SPAM Act (United States)
- We clearly identify our messages as commercial when applicable
- All marketing emails include our physical address
- We process unsubscribe requests within 10 business days
- Our email headers and routing information are accurate
- We maintain transparent sender identification
GDPR (European Union)
- We obtain explicit consent before sending marketing communications
- We maintain detailed records of consent
- We provide clear mechanisms for withdrawing consent
- We protect and secure all personal data
- We honor data subject rights, including the right to erasure
CASL (Canada)
- We obtain express or implied consent before sending commercial emails
- We maintain records of consent and how it was obtained
- We include clear identification information in all messages
- We provide straightforward unsubscribe mechanisms
- We process opt-out requests within 10 business days
Australian Spam Act
- We send commercial messages only with consent
- We include accurate sender information
- We provide functional unsubscribe mechanisms
- We honor unsubscribe requests promptly
Your Rights
As a recipient of our emails, you have the right to:
- Unsubscribe from marketing communications at any time
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw previously given consent
- File a complaint about our email practices
Transactional Email Practices
Our transactional emails:
- Contain essential information about your account or services
- Include clear sender identification
- Are sent from verified domains
- Include security features to prevent spoofing
- Contain accurate routing information
Data Protection Measures
We protect your email data through:
- Encryption in transit and at rest
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
- Incident response procedures
Contact Information
For questions about our email practices or to report concerns:
- Email: email.compliance@corp.unmutedco.com
- Phone: (877) 664-7758
- Address: 155 Water Street, NY, NY 11201
- Support Portal: Workbench
Updates to This Policy
We regularly review and update this policy to reflect changes in regulations and our practices.
The latest version is always available at https://emailcompliance.unmutedco.com.
Brand-Specific Policies
Individual UNMUTEDCO brands may have additional email policies specific to their services. These policies supplement but do not override this general compliance policy.
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