Email Compliance Policy

Last Updated: January 13, 2025

Our Commitment to Email Compliance

At UNMUTEDCO and its family of brands, we are committed to maintaining the highest standards of email compliance and data protection. This policy outlines our practices for handling both transactional and marketing emails across all our services and platforms.

Overview of Our Email Practices

We send three primary types of emails:

1. Transactional emails related to your service, account, or purchases
2. Marketing communications about our products, services, and promotions
3. Direct department or employee communication

Authorized Sending Domains

It is a violation of Unmutedco policy to ask for/receive sensitive information via electronic mail. Unmutedco, departments or employees will never ask you for your password, passphrase, PIN number, personal data or financial information via email. Customers may require verification for specific services or subscriptions per our Terms of Service or Service Agreement. Those methods are secure and Unmutedco validates the authenticity of any customer interaction. Due to the broad scope of Unmutedco companies, some departments or divisions may use brand names for email communication or for employee email addresses. We’ve listed the most common authorized domains below:

Note: Emails from domains not listed in this table should be treated with caution. If you receive suspicious emails claiming to be from Unmutedco or its brands, please report them to UNMUTEDCO Abuse. If you are looking for information on removing your email address from a list or having your data removed, please use the button below.

CAN-SPAM Act (United States)

• We clearly identify our messages as commercial when applicable
• All marketing emails include our physical address
• We process unsubscribe requests within 10 business days
• Our email headers and routing information are accurate
• We maintain transparent sender identification

GDPR (European Union)

• We obtain explicit consent before sending marketing communications
• We maintain detailed records of consent
• We provide clear mechanisms for withdrawing consent
• We protect and secure all personal data
• We honor data subject rights, including the right to erasure

CASL (Canada)

• We obtain express or implied consent before sending commercial emails
• We maintain records of consent and how it was obtained
• We include clear identification information in all messages
• We provide straightforward unsubscribe mechanisms
• We process opt-out requests within 10 business days

Australian Spam Act

• We send commercial messages only with consent
• We include accurate sender information
• We provide functional unsubscribe mechanisms
• We honor unsubscribe requests promptly

Your Rights

As a recipient of our emails, you have the right to:

• Unsubscribe from marketing communications at any time
• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw previously given consent
• File a complaint about our email practices

Transactional Email Practices

Our transactional emails:

• Contain essential information about your account or services
• Include clear sender identification
• Are sent from verified domains
• Include security features to prevent spoofing
• Contain accurate routing information

Data Protection Measures

We protect your email data through:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• Incident response procedures

Contact Information

For questions about our email practices or to report concerns:

• Email: email.compliance@corp.unmutedco.com
• Phone: (877) 664-7758
• Address: 155 Water Street, NY, NY 11201
• Support Portal: Workbench

Updates to This Policy

We regularly review and update this policy to reflect changes in regulations and our practices.

The latest version is always available at https://emailcompliance.unmutedco.com.

Brand-Specific Policies

Individual UNMUTEDCO brands may have additional email policies specific to their services. These policies supplement but do not override this general compliance policy.

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