Privacy & Cookies: Our Promises

At Unmutedco, we believe in being transparent about how we collect, use, and protect your data.

Here are our core promises to you:

1. Only the Good Stuff
   We will only use your data to improve your experience across Unmutedco services and brands.
2. Locked Down
   We implement industry-leading security measures to protect and secure your data.
3. Straight Talking
   We communicate clearly and openly – no complex jargon, no hidden terms, no surprises.
4. You’re in Control
   You decide how you want to hear from us and what information you share.
5. Just the Essentials
   We collect only the information we need to provide and improve our services.

Protecting Your Privacy

At Unmutedco, we are committed to protecting your privacy and security. As service providers ourselves, we deeply understand and respect the importance of privacy. Unmutedco complies with all relevant privacy and data protection legislation and regulations including, but not limited to, the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), and Utah Consumer Privacy Act (UCPA).

We share your information with trusted partners who help maintain our systems’ security, including email scanning for malware detection. This protective measure benefits both parties by preventing the transmission of harmful content.

For all our services, Unmutedco LLC is the data controller and responsible for your privacy.

How We Use Your Information

Your Personal Details and Contact Information

What we collect:

• Name and date of birth
• Gender and demographic information
• Address and contact details
• Email address and phone number
• Social media handles and platform usernames
• Service preferences (e.g., content preferences, viewing habits)
• Account credentials

What we do with it:

1. Identity Verification
   • Why: To protect your account and prevent fraud
   • Legal basis: Legal obligation and legitimate business interests
2. Service Delivery
   • Why: To provide our services and process transactions
   • Legal basis: Contract fulfillment
3. Account Management
   • Why: To maintain and improve your account experience
   • Legal basis: Contract fulfillment and legitimate interests
4. Communication
   • Why: To send service updates and respond to inquiries
   • Legal basis: Contract fulfillment and legitimate interests
5. Marketing Communications (with consent)
   • Why: To inform you about relevant products and services
   • Legal basis: Consent

Payment Information

What we collect:

• Payment method details
• Transaction records
• Billing information

How we use it:

1. Processing Payments
   • Why: To complete transactions and issue refunds
   • Legal basis: Contract fulfillment
2. Financial Records
   • Why: To maintain accurate business records
   • Legal basis: Legal obligation

Service Usage Data

What we collect:

• Content viewing history
• Platform interactions
• Device information
• Usage patterns

How we use it:

1. Service Personalization
   • Why: To enhance your experience across our platforms
   • Legal basis: Legitimate interests
2. Content Recommendations
   • Why: To suggest relevant content and services
   • Legal basis: Legitimate interests

Data Sharing and Third Parties

We may share your information with:

1. Service Providers
   • Payment processors
   • Content delivery networks
   • Cloud storage providers
   • Analytics services
2. Business Partners
   • Marketing partners (with consent)
   • Integration partners
   • Content providers
3. Legal Requirements
   • Law enforcement (when required)
   • Regulatory authorities
   • Court orders

Your Rights and Choices

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Control data sharing
• Port your data
• Lodge complaints with regulators

California Residents’ Rights

Additional rights for California residents include:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to delete personal information
• Right to non-discrimination for exercising CCPA rights

Contact Information

Privacy Officer
155 Water Street
Brooklyn, NY 11201

Email Contacts:

• Compliance: compliance@corp.unmutedco.com
• Privacy Concerns: consumer.privacy@corp.unmutedco.com
• Abuse: abuse@corp.unmutedco.com

Phone: +1 (646) 440-4700

Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our services and/or via email.

Cookie Policy

We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our separate Cookie Policy at unmutedco.com/cookies.

Last Updated: February 2025