Terms and Conditions

Important Legal Notice

FOR CUSTOMERS IN THE UNITED STATES: THESE TERMS INCLUDE A CLASS ACTION WAIVER AND REQUIRE BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. DETAILS ARE SET FORTH IN THE “DISPUTE RESOLUTION” SECTION BELOW.

Introduction

We are Unmutedco LLC, headquartered at 155 Water Street, Brooklyn, NY 11201 (company registration: [number]). These terms and conditions apply when you use our services, applications, websites, or platforms (our “Services”). They are important for both of us as they set out what we expect from each other and provide essential information about your rights and obligations.

When you use our Services, you’re agreeing to:

• These Terms and Conditions
• Our Privacy Policy
• Any additional terms specific to particular Services or brands
• Our Help and Support pages, which form part of these terms

About Our Services

Unmutedco operates several brands and services, including but not limited to:

• NoirPlus (streaming service)
• NoirTube (content platform)
• Unmuted Cloud (cloud services)
• SendSerial (email marketing)
• Noirworx (business solutions)
• FannieLou.AI (AI services)
• Boujee Workplace (creator marketplace)

Each service may have specific additional terms that apply to its use.

Eligibility

To use our Services, you must:

• Be at least 16 years old
• Have a valid payment method if purchasing services
• Be authorized to use that payment method
• Comply with all applicable laws and regulations

Some services may have additional age or eligibility requirements.

Your Account

Account Creation and Security

• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate and complete information
• You must notify us immediately of any unauthorized use
• We reserve the right to suspend or terminate accounts for violations of these terms

Account Types

We offer different types of accounts:

• Individual accounts
• Business accounts
• Creator accounts
• Professional service accounts

Each account type may have specific terms and features.

Payment Terms

General Payment Terms

• All prices are in USD unless otherwise specified
• Prices include applicable taxes where required by law
• Additional fees may apply for specific services
• Payment methods accepted vary by service

Subscription Services

• Subscription fees are billed in advance
• Automatic renewal applies unless cancelled
• Cancellation must be made before renewal date
• No refunds for partial period usage

Content Purchases

• Individual content purchases are final
• Digital content may have usage restrictions
• Streaming content availability may vary by region

Intellectual Property

Our Rights

We own or license all intellectual property rights in our Services, including:

• Trademarks and logos
• Software and code
• Content and media
• Design and layout

Your Rights

• You may use our Services for personal or authorized business use
• You may not copy, modify, or redistribute our content without permission
• You may not use our trademarks without explicit authorization

User Content

For content you create or share through our Services:

• You retain your intellectual property rights
• You grant us a license to use, display, and distribute your content
• You must have rights to content you share

Prohibited Activities

You agree not to:

• Violate any laws or regulations
• Infringe intellectual property rights
• Distribute malicious code or conduct cyber attacks
• Engage in unauthorized data collection
• Misuse our Services or interfere with their operation
• Share inappropriate or harmful content
• Impersonate others or provide false information

Liability and Disclaimers

Service Availability

• We strive for 99.9% uptime but don’t guarantee uninterrupted service
• We may modify or discontinue features with notice
• We are not liable for service interruptions beyond our control

Warranty Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW:

• Services are provided “as is” without warranties
• We disclaim implied warranties of merchantability and fitness
• We don’t guarantee specific results from using our Services

Limitation of Liability

• We limit our liability to the amount paid for services
• We are not liable for indirect or consequential damages
• Specific services may have additional liability limitations

Dispute Resolution

U.S. Arbitration Agreement

For U.S. customers:

• Disputes will be resolved through binding arbitration
• Class action waiver applies
• Opt-out available within 30 days
• Small claims court option preserved

Arbitration Process

• American Arbitration Association (AAA) rules apply
• Proceedings conducted in English
• Location typically in New York
• Each party bears its own costs unless otherwise required by law

Exceptions

Certain claims are exempt from arbitration:

• Intellectual property disputes
• Emergency injunctive relief
• Public injunctive relief where permitted by law

Changes to Terms

We may update these terms:

• With notice for material changes
• Changes effective upon posting for minor updates
• Continued use constitutes acceptance
• Previous versions available upon request

Contact Information

For legal notices:

• Privacy Officer: privacy@corp.unmutedco.com
• Compliance: compliance@corp.unmutedco.com
• General Support: help@unmutedco.com
• Abuse Reports: abuse@corp.unmutedco.com
• Phone: +1 (646) 440-4700

Physical Address: Unmutedco LLC 155 Water Street Brooklyn, NY 11201

Last Updated: February 2025