Terms and Conditions
Important Legal Notice
FOR CUSTOMERS IN THE UNITED STATES: THESE TERMS INCLUDE A CLASS ACTION WAIVER AND REQUIRE BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. DETAILS ARE SET FORTH IN THE “DISPUTE RESOLUTION” SECTION BELOW.
Introduction
We are Unmutedco LLC, headquartered at 155 Water Street, Brooklyn, NY 11201 (company registration: [number]). These terms and conditions apply when you use our services, applications, websites, or platforms (our “Services”). They are important for both of us as they set out what we expect from each other and provide essential information about your rights and obligations.
When you use our Services, you’re agreeing to:
- These Terms and Conditions
- Our Privacy Policy
- Any additional terms specific to particular Services or brands
- Our Help and Support pages, which form part of these terms
About Our Services
Unmutedco operates several brands and services, including but not limited to:
- NoirPlus (streaming service)
- NoirTube (content platform)
- Unmuted Cloud (cloud services)
- SendSerial (email marketing)
- Noirworx (business solutions)
- FannieLou.AI (AI services)
- Boujee Workplace (creator marketplace)
Each service may have specific additional terms that apply to its use.
Eligibility
To use our Services, you must:
- Be at least 16 years old
- Have a valid payment method if purchasing services
- Be authorized to use that payment method
- Comply with all applicable laws and regulations
Some services may have additional age or eligibility requirements.
Your Account
Account Creation and Security
- You are responsible for maintaining the confidentiality of your account credentials
- You must provide accurate and complete information
- You must notify us immediately of any unauthorized use
- We reserve the right to suspend or terminate accounts for violations of these terms
Account Types
We offer different types of accounts:
- Individual accounts
- Business accounts
- Creator accounts
- Professional service accounts
Each account type may have specific terms and features.
Payment Terms
General Payment Terms
- All prices are in USD unless otherwise specified
- Prices include applicable taxes where required by law
- Additional fees may apply for specific services
- Payment methods accepted vary by service
Subscription Services
- Subscription fees are billed in advance
- Automatic renewal applies unless cancelled
- Cancellation must be made before renewal date
- No refunds for partial period usage
Content Purchases
- Individual content purchases are final
- Digital content may have usage restrictions
- Streaming content availability may vary by region
Intellectual Property
Our Rights
We own or license all intellectual property rights in our Services, including:
- Trademarks and logos
- Software and code
- Content and media
- Design and layout
Your Rights
- You may use our Services for personal or authorized business use
- You may not copy, modify, or redistribute our content without permission
- You may not use our trademarks without explicit authorization
User Content
For content you create or share through our Services:
- You retain your intellectual property rights
- You grant us a license to use, display, and distribute your content
- You must have rights to content you share
Prohibited Activities
You agree not to:
- Violate any laws or regulations
- Infringe intellectual property rights
- Distribute malicious code or conduct cyber attacks
- Engage in unauthorized data collection
- Misuse our Services or interfere with their operation
- Share inappropriate or harmful content
- Impersonate others or provide false information
Liability and Disclaimers
Service Availability
- We strive for 99.9% uptime but don’t guarantee uninterrupted service
- We may modify or discontinue features with notice
- We are not liable for service interruptions beyond our control
Warranty Disclaimers
TO THE FULLEST EXTENT PERMITTED BY LAW:
- Services are provided “as is” without warranties
- We disclaim implied warranties of merchantability and fitness
- We don’t guarantee specific results from using our Services
Limitation of Liability
- We limit our liability to the amount paid for services
- We are not liable for indirect or consequential damages
- Specific services may have additional liability limitations
Dispute Resolution
U.S. Arbitration Agreement
For U.S. customers:
- Disputes will be resolved through binding arbitration
- Class action waiver applies
- Opt-out available within 30 days
- Small claims court option preserved
Arbitration Process
- American Arbitration Association (AAA) rules apply
- Proceedings conducted in English
- Location typically in New York
- Each party bears its own costs unless otherwise required by law
Exceptions
Certain claims are exempt from arbitration:
- Intellectual property disputes
- Emergency injunctive relief
- Public injunctive relief where permitted by law
Changes to Terms
We may update these terms:
- With notice for material changes
- Changes effective upon posting for minor updates
- Continued use constitutes acceptance
- Previous versions available upon request
Contact Information
For legal notices:
Physical Address: Unmutedco LLC 155 Water Street Brooklyn, NY 11201
Last Updated: February 2025