The wing joint, called Hot Wings N’ Things, has been in business for 10 years and has four locations in the Charlotte area. The business is owned and operated by a husband and wife team, and they have been looking for ways to grow their business.
Hot Wings N’ Things was facing a number of challenges, including:
Hot Wings N’ Things decided to implement a digital transformation to address these challenges. The goal of the transformation was to improve the customer experience, increase marketing reach, and grow the business.
The digital transformation included a number of solutions, including:
The digital transformation was a success. The customer experience at Hot Wings N’ Things improved significantly. The wait times were shorter, and the customers were happier. The business also saw an increase in sales.
The digital transformation helped Hot Wings N’ Things address their challenges and grow their business. The company is now better equipped to compete in the Charlotte area, and they are well-positioned for future growth.